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Long Ring Notification: Catch Every Critical Alert Fast
Miss one ticket at the wrong time and the guest is already talking to the front desk manager. Or worse, checking out and writing a review. That gap between a ticket arriving and someone actually noticing it is where most guest complaints turn into real problems. Geedesk’s Long Ring Notification feature closes that gap. What…
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Onam and the Art of Homecoming: Kerala’s 10-Day Festival
Every year, around late August or early September, the Indian state of Kerala slows down for ten days. Offices close. Meanwhile, families travel home. People lay flowers on their doorsteps every morning and sit down to a feast served on a banana leaf. This is Onam, the biggest festival in Kerala and one of the…
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Upload photo attachments while creating complaints in Geedesk
You can now attach images and files directly when creating a ticket in Geedesk. Before this update, teams often shared supporting photos through chats, calls, or personal messages. Details ended up scattered across conversations, and teams spent time piecing together the full story. Now, everything stays in one place from the start, so the team…
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90 Days of Geedesk: What the Data Shows Across Onboarded Properties
Every GM who signs off on new software faces the same question three months later. Did it work? Not “does the team like it” or “does it look organised.” Did the numbers move? This article walks through what properties typically see in their first 90 days on Geedesk. We cover four things: how fast teams…
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How One Five Star Hotel Fixed Complaint Management
“The installation was seamless, with minimal disruption to our operations.” That line comes from the General Manager of a leading five star property in South India. Software rollouts at large hotels rarely earn that kind of review, because new systems usually mean weeks of confusion, staff pushback, and guests caught in the middle while teams…