Category: Product Update
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What’s New: Speed, Automation, and Better Performance
Delayed tickets, manual assignment, or missed tickets create bottlenecks, slow down teams, and impact both response times and guest experience. This release focuses on reducing those gaps. With faster assignment, improved performance, and better control, your team can handle requests more quickly and with less effort. Automatic Ticket Assignment The system now automatically assigns tickets…
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Geedesk Offline Mode: Never Lose Visibility During Downtime
It is peak check in time. Guests are waiting. The network suddenly drops. The team cannot load systems, cannot update requests, and cannot check what is already in progress. This is where delays begin and confusion builds. Geedesk offline mode handles exactly this moment. Why offline access matters Connectivity issues are not rare in large…
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Exciting news: Geedesk can now work exactly the way your hotel does.
For years, hotels have told us:“We love Geedesk, but we wish it could match our unique workflows.” Now, it can. Introducing Geedesk FlexiSuite Edition FlexiSuite is our most flexible version yet, built for hotels and groups that want the full power of Geedesk, customized to their operations. Here’s what makes it special Whether you’re standardizing…
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Product Update: Clearer Escalations and Better Message Delivery
We’ve rolled out a new update to make escalations easier to manage and message delivery more reliable. These improvements help teams respond faster, avoid missed alerts, and act with confidence during critical situations. Escalations That Move Forward Automatically The updated escalation policy clearly defines how teams handle unresolved issues. When an issue remains open beyond…
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When Silence Looks Like Stagnation: What Geedesk Taught Us About Product Communication
For the last few years, we’ve been continuously improving Geedesk. New features. Performance improvements. UX refinements. Bug fixes. Workflow optimisations.Yet, despite all this work, some customers told us something uncomfortable: “Geedesk hasn’t really improved much.” At first, this felt unfair. We knew how much had changed under the hood and on the surface. But once…