Category: Product Update
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Reassign Hotel Tickets on the Go With Geedesk Android App
Tickets do not always land with the right person. A staff member goes off shift, gets pulled into something urgent, or the request simply belongs to a different department. When that happens, the ticket sits idle and the guest or the task waits. Over time, this is one of the small operational gaps that adds…
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Introducing RaiseTickets an ITSM tool in Geedesk
Every hotel runs on technology. The front desk system, the network, the printers, the applications staff use to get through a shift. When something breaks, work stops. In most hotels, reporting that problem means calling IT, sending a WhatsApp message, or walking over to find someone. There is no ticket, no tracking, and no clear…
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The Geedesk GM App Is Now Live on Android and iOS
We just launched the Geedesk GM App. It is available now on Google Play and the Apple App Store. We built this mobile app specifically for General Managers and Operations Heads. It gives you a live view of your property operations from your phone. So whether you are tracking guest complaints, preventive maintenance, or open…
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Long Ring Notification: Catch Every Critical Alert Fast
Miss one ticket at the wrong time and the guest is already talking to the front desk manager. Or worse, checking out and writing a review. That gap between a ticket arriving and someone actually noticing it is where most guest complaints turn into real problems. Geedesk’s Long Ring Notification feature closes that gap. What…
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Upload photo attachments while creating complaints in Geedesk
You can now attach images and files directly when creating a ticket in Geedesk. Before this update, teams often shared supporting photos through chats, calls, or personal messages. Details ended up scattered across conversations, and teams spent time piecing together the full story. Now, everything stays in one place from the start, so the team…