Category: Product Update
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Back in Action: VIP Description Returns to Geedesk
Introduction Welcome to Geedesk! We’re thrilled to share some fantastic news with you. You asked, and we listened. Brace yourselves for the return of a familiar functionality – VIP Description is back in action! In this blog post, we’ll walk you through the journey of its comeback, why we decided to bring it back, and…
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Introducing the Ticket Audit Log: Enhancing Your Guest Review Experience
Introduction Welcome to Geedesk! We’re thrilled to introduce a powerful new feature designed to elevate your interaction with guest reviews – the Ticket Audit Log. In this blog post, we’ll delve into the specifics of this feature, detailing its functionality and outlining the benefits it offers. The Need for Transparency As part of our commitment…
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Bug in Scheduled Ticket Fixed
We had a bug in Geedesk scheduled tickets, were the scheduled tickets would not get escalated. Our engineers have identified the bug and fixed and the same now live. Starting from today the scheduled tickets will also get escalated like regular tickets. However please note that the scheduled tickets will only get escalated after they…
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Changes to Daily Report
This week we have made some important changes to our Daily Report that gets sent to our end users via email. To make the analysis and reporting easier, the daily report will be shared as an excel file attached to the email. The report will no longer be included within the body of the email.…