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Introducing RaiseTickets an ITSM tool in Geedesk
Every hotel runs on technology. The front desk system, the network, the printers, the applications staff use to get through a shift. When something breaks, work stops. In most hotels, reporting that problem means calling IT, sending a WhatsApp message, or walking over to find someone. There is no ticket, no tracking, and no clear…
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Why Hotels Keep Solving the Same Complaints Without Resolving Them
The complaint came in at 11:47 PM. A guest on the fourth floor called the front desk to say the air conditioning in their room was making a loud rattling noise. The night manager apologised, sent up maintenance, and the technician tightened a loose panel. The guest thanked them and went to sleep. Three weeks…
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The Compound Effect: What One Unresolved Complaint Really Costs a Hotel
Most GMs think about a guest complaint when it happens. A noisy room, a cold shower, a billing error, or a missed request can reach the front desk fast. The guest reports the issue, and the team tries to fix it. Once the problem is solved, the team often moves on. But the cost of…
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The Migration Playbook: How to Transition Your Hotel’s Workflows to Geedesk Without Disrupting Operations
Operations teams dread one thing more than a system change: a system change that hits during a busy weekend with 300 guests checked in. That fear is valid. Most hotel software transitions go sideways not because the platform is wrong, but because the rollout is. Technology doesn’t fail at go-live. People do, usually because they…
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The Geedesk GM App Is Now Live on Android and iOS
We just launched the Geedesk GM App. It is available now on Google Play and the Apple App Store. We built this mobile app specifically for General Managers and Operations Heads. It gives you a live view of your property operations from your phone. So whether you are tracking guest complaints, preventive maintenance, or open…