Category: Product Update
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Workflow Just Got Smarter – Curious About What Has Changed?
We’re excited to announce two game-changing updates designed to make your workflow smoother and help you stay connected with your team: On-Hold Notes and Push Notifications for new tickets. These features keep you informed, reduce confusion, and help you act faster right when it matters. Why You’ll Love It How It Works On-Hold Note A…
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Ensuring Business Continuity: Geedesk’s Response to the Recent Cloudflare Incident
How We First Noticed the Issue We first learned about the problem when one of the users reached out, saying they couldn’t access Geedesk and were getting an error. Everything on our side looked normal, so their message was the first sign that something outside our system might be causing trouble. After a quick check,…
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AI-Powered Auto Assign: A Smarter Way to Handle Guest Complaints
We are thrilled to announce a major upgrade to one of our key modules, Auto Assign, which helps ensure that guest complaints are efficiently routed to the right staff in the right department and resolved as quickly as possible.
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How we handled downtime caused by Cloudflare outage
As a cloud-based SaaS provider, we rely on a robust infrastructure to keep our web application running seamlessly. One key player in that setup is Cloudflare, which manages our DNS, firewall, and CDN, ensuring security and speed. Recently, we found out firsthand. Cloudflare encountered a routing issue, causing a significant disruption. Our users were suddenly…
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Exciting Updates to Geedesk: Enhancing Your Experience
We’ve made some exciting changes to Geedesk! Our latest update improves your experience by making the “Create Ticket” feature more accessible, helping you manage guest complaints quickly and effortlessly. Learn how this enhancement can boost your workflow efficiency.