We are introducing new updates that make ticket management faster, improve team communication, and simplify daily operations.

These updates improve ownership tracking and ticket visibility, helping teams reduce confusion, coordinate tasks better, and respond to requests faster.

Duty Manager Added

You can now assign a Duty Manager while creating a ticket.

This update helps teams establish clear responsibility from the very beginning instead of assigning ownership later during the process. Once staff create a ticket, they can immediately see who is responsible for monitoring or overseeing the request.

For teams managing multiple departments, shifts, or operational requests at the same time, this added visibility makes coordination much smoother. It also reduces unnecessary follow ups because everyone already knows who is handling the request.

By adding the Duty Manager directly during ticket creation, teams can improve accountability and maintain better operational flow throughout the day.

Attachments in Create Ticket

We have also added the ability to upload attachments while creating a ticket.

In many situations, a short description alone is not enough to explain an issue properly. Teams often need images or supporting files to understand the request clearly and respond faster.

With the new attachment option, staff can now include photos and files directly inside the ticket at the time of creation. This gives the assigned team better context immediately without asking for additional details later.

Whether teams handle a maintenance issue, housekeeping request, damaged equipment, or operational concern, attachments help them identify problems faster and reduce communication gaps between departments.

This small update can save valuable time during busy operations and improve the overall handling process.

Updated Details Page

We have also redesigned the details page UI to create a cleaner and more user-friendly experience.

We improved the layout to make important ticket information easier to access and understand. Teams can now quickly review ticket updates, responsibilities, attachments, and request details without navigating through multiple sections.

Attachments added during ticket creation now appear directly on the details page, keeping all related information in one place. This helps teams avoid switching between chats, galleries, or external messages to find supporting files.

The updated interface also improves readability, especially for teams handling large numbers of tickets every day. Information is now more organized, easier to scan, and simpler to manage during fast paced operations.

Designed for Real Team Workflows

Every update we release supports the way teams actually work during daily operations.

We understand that operational teams need speed, visibility, and clear communication to keep everything running smoothly. These improvements reduce delays, simplify coordination, and help staff stay focused on resolving tasks instead of chasing information.

We will continue improving the platform with updates that support real workflows and everyday team operations.

More feature updates are coming soon.