Category: Product Update
-
WhatsApp Alerts Are Here – Stay Updated Instantly
Keeping track of tickets just got easier. Many of you asked for updates on WhatsApp, and now it is available for all plans. Until now, WhatsApp alerts were only part of our Enterprise plan. Based on your feedback, WhatsApp notifications are now available as an optional add-on for all plans. Here is How It Works…
-
Exciting News: Geedesk Auto Assign & Escalation Enhancements Released
Geedesk is thrilled to announce a major update to our Auto Assign and Escalation modules, designed to make hotel ticket management faster, smarter, and more reliable. Your team can now respond to guest requests instantly, stay organised, and deliver a seamless experience every time. What’s New in Geedesk Smarter Auto Assign Our upgraded Auto Assign…
-
Workflow Just Got Smarter – Curious About What Has Changed?
We’re excited to announce two game-changing updates designed to make your workflow smoother and help you stay connected with your team: On-Hold Notes and Push Notifications for new tickets. These features keep you informed, reduce confusion, and help you act faster right when it matters. Why You’ll Love It How It Works On-Hold Note A…
-
Ensuring Business Continuity: Geedesk’s Response to the Recent Cloudflare Incident
How We First Noticed the Issue We first learned about the problem when one of the users reached out, saying they couldn’t access Geedesk and were getting an error. Everything on our side looked normal, so their message was the first sign that something outside our system might be causing trouble. After a quick check,…
-
AI-Powered Auto Assign: A Smarter Way to Handle Guest Complaints
We are thrilled to announce a major upgrade to one of our key modules, Auto Assign, which helps ensure that guest complaints are efficiently routed to the right staff in the right department and resolved as quickly as possible.