Category: Product Update
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Exciting news: Geedesk can now work exactly the way your hotel does.
For years, hotels have told us:“We love Geedesk, but we wish it could match our unique workflows.” Now, it can. Introducing Geedesk FlexiSuite Edition FlexiSuite is our most flexible version yet, built for hotels and groups that want the full power of Geedesk, customized to their operations. Here’s what makes it special Whether you’re standardizing…
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Product Update: Clearer Escalations and Better Message Delivery
We’ve rolled out a new update to make escalations easier to manage and message delivery more reliable. These improvements help teams respond faster, avoid missed alerts, and act with confidence during critical situations. Escalations That Move Forward Automatically The updated escalation policy clearly defines how teams handle unresolved issues. When an issue remains open beyond…
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When Silence Looks Like Stagnation: What Geedesk Taught Us About Product Communication
For the last few years, we’ve been continuously improving Geedesk. New features. Performance improvements. UX refinements. Bug fixes. Workflow optimisations.Yet, despite all this work, some customers told us something uncomfortable: “Geedesk hasn’t really improved much.” At first, this felt unfair. We knew how much had changed under the hood and on the surface. But once…
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Explore the Upgraded Geedesk: Faster, Smarter Ticketing
The upgraded Geedesk helps your team work faster, manage tickets more efficiently, and stay fully in control on Android and iOS. Now teams can make daily support workflows noticeably smoother. The Create Ticket page now features a cleaner, more intuitive interface. Raising tickets on the go is now simpler and more seamless, helping your team…
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Meet the New Frequency Upgrade for Repeat Tickets
You asked, we listened! Managing recurring tasks in your business just got easier. Geedesk now allows you to schedule repeat tickets with frequency daily, weekly, monthly, or yearly. Automate recurring tasks, save time, and keep your team organized and productive effortlessly. Benefits of Repeat Tickets with Frequency Recurring tasks are common in every business, and…