Category: Product Update
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Introducing RaiseTickets an ITSM tool in Geedesk
Every hotel runs on technology. The front desk system, the network, the printers, the applications staff use to get through a shift. When something breaks, work stops. In most hotels, reporting that problem means calling IT, sending a WhatsApp message, or walking over to find someone. There is no ticket, no tracking, and no clear…
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The Geedesk GM App Is Now Live on Android and iOS
We just launched the Geedesk GM App. It is available now on Google Play and the Apple App Store. We built this mobile app specifically for General Managers and Operations Heads. It gives you a live view of your property operations from your phone. So whether you are tracking guest complaints, preventive maintenance, or open…
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Long Ring Notification: Catch Every Critical Alert Fast
Miss one ticket at the wrong time and the guest is already talking to the front desk manager. Or worse, checking out and writing a review. That gap between a ticket arriving and someone actually noticing it is where most guest complaints turn into real problems. Geedesk’s Long Ring Notification feature closes that gap. What…
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Upload photo attachments while creating complaints in Geedesk
You can now attach images and files directly when creating a ticket in Geedesk. Before this update, teams often shared supporting photos through chats, calls, or personal messages. Details ended up scattered across conversations, and teams spent time piecing together the full story. Now, everything stays in one place from the start, so the team…
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Product Update: Duty Manager, Ticket Attachments, and New Details Page
We are introducing new updates that make ticket management faster, improve team communication, and simplify daily operations. These updates improve ownership tracking and ticket visibility, helping teams reduce confusion, coordinate tasks better, and respond to requests faster. Duty Manager Added You can now assign a Duty Manager while creating a ticket. This update helps teams…