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How we handled downtime caused by Cloudflare outage
As a cloud-based SaaS provider, we rely on a robust infrastructure to keep our web application running seamlessly. One key player in that setup is Cloudflare, which manages our DNS, firewall, and CDN, ensuring security and speed. Recently, we found out firsthand. Cloudflare encountered a routing issue, causing a significant disruption. Our users were suddenly…
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Finding Balance in Modern Hospitality- Tech vs. Touch
In today’s fast-evolving hospitality industry, finding the right balance between technology and the human touch is essential. While tech innovations like AI and automation streamline operations, it’s the personal connections that truly elevate guest experiences. This article explores how hotels can harmonize both elements to meet modern guest expectations while retaining the warmth and care…
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8 Ways IT Managers can Create Impact in their Hotels
IT Managers are crucial to a hotel’s success, leveraging technology to drive efficiency and elevate guest experiences. This article explores 8 impactful ways IT Managers can enhance hotel operations, from automating routine tasks and optimizing resource management to integrating advanced guest services and ensuring robust security. Learn how these strategies can transform your hotel’s performance…
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10 Signs Your Hotel Needs a New Complaint Management Software
Effective complaint management is crucial to maintaining guest satisfaction in any hotel. If your current system is outdated or inefficient, it could be harming your hotel’s reputation. Discover the 10 signs that indicate it’s time for an upgrade, and learn how Geedesk’s cutting-edge SaaS solution can transform your hotel’s complaint and request management process.
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How to Optimize Your Hotel’s Front Desk Operations with Technology
Optimizing your hotel’s front desk operations with technology can dramatically improve guest satisfaction and operational efficiency. From automated check-ins to complaint management software, leveraging digital tools allows your staff to focus more on creating personalized experiences while minimizing delays and errors. In this article, we explore how integrating technology can help hotels reduce wait times,…