Picture a manager who needs to know how many guest requests are still waiting. Without a summary, someone has to open the ticket list and count.
Snapshot puts four numbers in one place: Open, On Hold, Escalated and Delayed tickets. One glance tells you where the day stands.
Four counts, four different questions
The Open count shows the tickets still waiting to be resolved. It tells you how much work is on the board right now.
On Hold covers tickets that someone has paused. You can see what is parked instead of moving.
Escalated shows how many tickets have gone up to a higher level of attention. A rising number here tells you something needs a closer look.
Delayed counts the tickets running behind. Give it a second look whenever guests are waiting, because a late ticket is a guest who is still waiting.
Open Snapshot from the Dashboard or the Tickets menu
You can find Snapshot in two places.
The Dashboard shows it first, so you can check the counts as soon as you log in. The Tickets menu shows the same numbers, which helps when you are already in the middle of ticket work and do not want to go back.
Both spots give you the same quick overview of pending and delayed work.
Start your shift handover with four numbers
Say a shift ends at 3 pm. The outgoing manager opens Snapshot and reads out what is still open, what is on hold and what is already delayed. The incoming manager begins with a clear picture, not a list to sort through.
The same habit works during a busy checkout morning. A manager who sees the Delayed count climb can walk over and ask the right team about it, instead of scrolling the full ticket list to find the problem.
Pending and delayed work stops hiding inside a long list. You see it the moment you look.
See Snapshot on your own screen
If your team still counts tickets by hand or asks around to find out what is pending, Snapshot is a good place to start.
Book a demo and see Snapshot on the Dashboard and under the Tickets menu. Bring a question about your own shift routine, and we will answer it there.