Category: Guest complaints
-
Why Hotels Keep Solving the Same Complaints Without Resolving Them
The complaint came in at 11:47 PM. A guest on the fourth floor called the front desk to say the air conditioning in their room was making a loud rattling noise. The night manager apologised, sent up maintenance, and the technician tightened a loose panel. The guest thanked them and went to sleep. Three weeks…
-
The Compound Effect: What One Unresolved Complaint Really Costs a Hotel
Most GMs think about a guest complaint when it happens. A noisy room, a cold shower, a billing error, or a missed request can reach the front desk fast. The guest reports the issue, and the team tries to fix it. Once the problem is solved, the team often moves on. But the cost of…
-
The Geedesk GM App Is Now Live on Android and iOS
We just launched the Geedesk GM App. It is available now on Google Play and the Apple App Store. We built this mobile app specifically for General Managers and Operations Heads. It gives you a live view of your property operations from your phone. So whether you are tracking guest complaints, preventive maintenance, or open…
-
90 Days of Geedesk: What the Data Shows Across Onboarded Properties
Every GM who signs off on new software faces the same question three months later. Did it work? Not “does the team like it” or “does it look organised.” Did the numbers move? This article walks through what properties typically see in their first 90 days on Geedesk. We cover four things: how fast teams…
-
Built for the Floor: The Hidden Cost of Generic Help Desks
When a guest calls the front desk at 11 PM to report a broken air conditioner, three things need to happen fast. The right person on duty logs the request, takes ownership, and confirms the resolution before the guest needs to call again. In a hotel, that chain has to work across departments, across shifts,…