Category: Geedesk
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AutoAssign, Now Powered by Intelligence
Over the last few years, AutoAssign has quietly handled one of the most critical responsibilities inside Geedesk: making sure every guest complaint reaches the right person, at the right time in the right department. As customer volumes increased and operations became more complex, one thing became clear – rule-based automation alone, no matter how well…
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Inside AutoAssign: How Geedesk Routes Guest Complaints at Scale
In any customer support operation, speed and accuracy matter just as much as empathy. When a guest raises a complaint, the clock starts ticking immediately. The right response depends not only on how fast the issue is acknowledged, but who handles it. This is where AutoAssign plays a quiet but critical role inside Geedesk. AutoAssign…
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Unlock the Power of Customization with Geedesk’s Rule Engine
Discover the transformative potential of Geedesk’s Rule Engine, a groundbreaking feature that allows hotels to customize their management software to match their unique operational needs. Avoid feature overload by selecting only the functionalities that enhance efficiency and guest satisfaction, ensuring a streamlined and personalized experience for both your staff and guests.
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Exciting Updates to Geedesk: Enhancing Your Experience
We’ve made some exciting changes to Geedesk! Our latest update improves your experience by making the “Create Ticket” feature more accessible, helping you manage guest complaints quickly and effortlessly. Learn how this enhancement can boost your workflow efficiency.
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How to Build a Defense against Negative Reviews with Geedesk
Negative reviews can be detrimental to your hotel’s reputation and bottom line. However, with Geedesk, you can build a strong defense against them. This guide will show you how to leverage Geedesk’s features to manage feedback proactively, resolve issues promptly, and enhance guest satisfaction, ensuring your hotel maintains a positive online presence