Author: John A
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Bug fixed: On Hold tickets were not getting escalated
This feature enables hotels to escalate tickets that are put on hold. * * * * Early last month we received a support ticket from one of our clients that the tickets that are put on hold are not getting escalated. Our support engineers tried to duplicate the issue and they too faced the same…
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Opening an office on the moon
Moon has always been a fascination for us humans since our childhood. Depending on which part of the world we are, we would have heard stories about the moon from our grandparents. I am no exception. My grandmother used to tell interesting stories about the moon and since then I have always been intrigued on…
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Introducing the New and Improved Property Dashboard
If you are someone who manages multiple properties then you will find Geedesk’s new feature – The Property Dashboard useful. With the property dashboard you can monitor all the guest complaints and requests across multiple properties on a single dashboard. You have to be an existing Geedesk customer to use the property dashboard. This new…
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Back in Action: VIP Description Returns to Geedesk
Introduction Welcome to Geedesk! We’re thrilled to share some fantastic news with you. You asked, and we listened. Brace yourselves for the return of a familiar functionality – VIP Description is back in action! In this blog post, we’ll walk you through the journey of its comeback, why we decided to bring it back, and…
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Introducing the Ticket Audit Log: Enhancing Your Guest Review Experience
Introduction Welcome to Geedesk! We’re thrilled to introduce a powerful new feature designed to elevate your interaction with guest reviews – the Ticket Audit Log. In this blog post, we’ll delve into the specifics of this feature, detailing its functionality and outlining the benefits it offers. The Need for Transparency As part of our commitment…