Geedesk is thrilled to announce a major update to our Auto Assign and Escalation modules, designed to make hotel ticket management faster, smarter, and more reliable.

Your team can now respond to guest requests instantly, stay organised, and deliver a seamless experience every time.

What’s New in Geedesk

Smarter Auto Assign

Our upgraded Auto Assign instantly recognises incoming tickets and routes them to the right department or team member.

This eliminates delays, reduces manual work, and lets your staff focus on resolving requests efficiently.

Enhanced Escalation Engine

The improved Escalation Engine tracks open tickets with precision and alerts the appropriate manager if a request exceeds its resolution time.

No ticket is overlooked, and service quality remains consistent.

Updated SMS and WhatsApp Notifications

From January 20, 2026, SMS and WhatsApp notifications will follow country-specific billing rates.

Check your rates in the Geedesk billing section and purchase credits from our support team to ensure uninterrupted service.

Reliable In-App Push Notifications

For hotels not using SMS (Elite plan) or WhatsApp (Enterprise plan), our upgraded in-app push notifications offer a fast, free, and reliable way to stay updated on ticket activity.

Why This Matters

These updates simplify hotel ticket management, enabling smarter routing, faster alerts, and accurate escalations.

With Geedesk, your team can handle guest requests quickly and efficiently, reducing operational friction while boosting overall guest satisfaction for a seamless experience.

Next Steps

Make sure your notifications stay uninterrupted by logging in to your Geedesk billing section. Check the updated rates, then purchase your SMS or WhatsApp credits before January 20, 2026. It’s quick, easy, and keeps everything running smoothly.

Deliver Exceptional Guest Service with Geedesk

With these enhancements, your team can stay organised, resolve requests faster, and consistently provide top-tier guest experiences.

Explore the updates today and see the difference in your hotel operations.