We’re excited to announce two game-changing updates designed to make your workflow smoother and help you stay connected with your team: On-Hold Notes and Push Notifications for new tickets.

These features keep you informed, reduce confusion, and help you act faster right when it matters.

Why You’ll Love It

• Stay clear on delays: On-Hold Notes explain why a ticket is paused, so your team always knows what’s happening.
  
  
• Never miss a ticket: Push notifications alert you immediately when a new ticket is assigned.

• Better teamwork: Real-time updates and clear communication help teams avoid delays and keep work flowing.

• Faster guest service: When your team responds quickly and efficiently, guests have a better experience.
  
  

How It Works

On-Hold Note 

A ticket can be paused with a clear On-Hold note that outlines what’s causing the delay or what’s needed next.

Anyone who needs it can view the ticket to ensure clarity and reduce the risk of miscommunication.

Push Notifications

Get instant alerts the moment a new ticket is assigned to you, helping you respond quickly.

Continue working even in weak or unstable network conditions; your actions sync automatically once you’re back online.

Small Update, Big Impact

These features make your day smoother, keep your team in sync, and help you respond faster.

Update your app today and see how effortless ticket management can become!