At Geedesk, we are committed to providing a smooth and uninterrupted experience for all our customers. To improve our service operations and ensure hassle-free renewals, we are introducing a small but important update to the subscription renewal process.
What is changing?
Starting 1 January 2026, the renewal process remains the same, but with one key update: customers must complete their renewal payment on or before the subscription expiry date. You will continue to receive renewal reminders one month before the subscription expiry date. For example, if your subscription renews on 1 December, the reminder will be sent on 1 November.
Why this change?
In the past, delayed payments—sometimes 10 to 15 days after the renewal date—have caused operational and cash flow challenges, occasionally affecting service continuity. Ensuring that payments are completed before the due date helps maintain consistent service without interruptions.
How it works
- Renewal reminders will be sent 30 days in advance.
- Customers will need to complete the renewal payment on or before the expiry date.
- Upon successful renewal, the subscription will extend for one year.
- If the payment is not completed by the renewal date, the account will be placed in a temporary suspension, which will be lifted automatically once the payment is made.
When will this take effect?
The updated policy will go live on 1 January 2026.
We are making this change with the goal of improving the overall experience for all Geedesk users. Thank you for your continued trust and support. If you have any questions, our team is here to help.