Category: Guest Service
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Elevating Hospitality Excellence: The Role of Guest Complaint Management Software
In the ever-evolving landscape of the hospitality industry, digital transformation has become a driving force behind innovation, operational efficiency, and, most importantly, guest satisfaction. As a General Manager of a large 5-star hotel and an expert content writer in the hospitality sector, I’m acutely aware of the profound impact that digital transformation can have on…
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Increasing Guest Loyalty with Email Marketing
In today’s competitive hospitality landscape, retaining guests is more important than ever. Our article, ‘Increasing Guest Loyalty with Email Marketing,’ explores proven strategies to engage your guests through personalized and targeted email campaigns. Learn how to craft compelling messages, segment your audience, and use email marketing to build lasting relationships and encourage repeat stays.
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10 ways to use your guest complaints data to improve your service
Hotels that prioritize their guests’ satisfaction always aim to provide the best service possible. But the truth is that there’s no such thing as a perfect hotel experience, and sometimes guests do encounter issues that lead to complaints. The important thing is how you handle these complaints and what you do with the feedback you…