Category: Guest Service
-
10 Ways To Make Your Guests Love You With Geedesk
In the competitive world of hospitality, turning guests into loyal customers relies on delivering exceptional experiences. Geedesk, a software for managing guest complaints and requests, is designed to help you do just that. Here are 10 proven methods to delight your guests and foster loyalty with Geedesk.
-
11 Ways to Effectively Manage Guests Complaints In Hotel
In today’s world, it has become essential to turn a negative guest experience into a positive one. Let’s delve deeper to find out the 11 proven strategies to manage the guest’s complaints effectively.
-
Trends In Guest Complaint Management In The Hospitality Industry
The quote “First Impression Is Your Last” is overridden by the contradictory one- “You Are Only As Good As Your Last Show” in the world of hospitality services. Guests may forgive a bad first impression if their last experience was exceptional. However, a bad last impression can erase all the goodwill built up from previous…
-
Maximizing Guest Loyalty: Leveraging Complaint and Request Management Software in Hotels
Introduction Importance of guest loyalty in the hotel industry The importance of guest loyalty in the hotel industry cannot be overstated. In today’s highly competitive market, where customers have numerous options for accommodation, it is crucial for hotels to prioritize guest loyalty. Building a loyal customer base not only ensures repeat business but also leads…
-
5 Challenges that a General Manager faces in a Hotel and Ways to Address Them
As a general manager of a hotel, you are responsible for the overall success of the business. This includes everything from managing staff and finances to ensuring that guests have a positive experience. While there are many rewards to being a general manager, there are also a number of challenges that you will face. Here…