We’ve rolled out a major upgrade to AutoAssign, and it is now live for all Geedesk customers.
This enhanced AutoAssign system brings machine learning-powered ticket and task routing to Geedesk. The goal is simple. Make daily work faster, smarter, and completely hassle-free.
The new system now automatically manages assignments, so teams spend more time completing work. All customers have upgraded and are now using it.
Smarter Assignment From Day One
AutoAssign now goes beyond simple rule-based routing. It evaluates every incoming request using multiple signals to ensure it reaches the right employee.
The system analyzes ticket intent to understand each issue, takes into account contextual details like customer information and request data, and learns from past resolution patterns to continually improve accuracy.
AutoAssign analyzes these signals and immediately assigns each request correctly, reducing errors and speeding response times.
User-Friendly Error Messages
Error messages are now clearer and easier to understand. Instead of technical or unclear alerts, users see simple messages that explain what went wrong in simple language.
These messages guide users on what to do next, helping them recover quickly without guessing or searching for help. Clear feedback reduces frustration and keeps work moving without interruption.
By making errors easier to understand, teams spend less time troubleshooting and more time completing tasks with confidence.
A Hybrid System You Can Trust
Reliability remains central to AutoAssign. The enhanced system operates as a hybrid decision engine. AI-assisted assignment decisions run alongside proven rule-based routing logic.
The system continuously compares outcomes to validate accuracy, while fallback rules and human-defined policies always remain in control.
This approach keeps routing predictable and easy to understand while improving overall quality. Requests and complaints consistently reach the right employee without manual intervention.
Customers Have Upgraded to the New System
Everyone is now on the new AutoAssign system. Smart rules automatically assign requests, eliminating the need for manual work.
This results in faster responses, fewer errors, and smoother workflows. Whether teams manage tasks or handle tickets in Geedesk, AutoAssign ensures every request reaches the right person instantly.
Stay Updated With Real-Time Notifications
The new AutoAssign system sends real-time notifications when assignments happen. AutoAssign immediately alerts users when it assigns a request, so they don’t miss anything.
Teams can act faster, reduce follow-ups, and stay aligned without constantly checking the system.
Notifications help teams focus on priority work and maintain clear visibility throughout the request lifecycle.
SMS Alerts When It Matters Most
SMS notifications are now chargeable, offering reliable delivery for critical updates.
Teams can choose when to use SMS alerts, helping manage costs while maintaining visibility and accountability. This flexibility ensures important updates reach the right people at the right time.
Why Your Team Will Benefit
This update helps teams work more easily and productively every day. Teams respond faster, reduce manual effort, and handle higher workloads with less stress.
Automated assignment, instant notifications, and flexible SMS options streamline workflows, reduce mistakes, and keep everyone on the same page.
Live and Active Today
The enhanced AutoAssign system is already live and active across Geedesk.
This upgrade immediately improves assignment accuracy while preserving the control and reliability teams expect. As volumes grow, AutoAssign routes every request efficiently to the right employee at the right time.
Experience faster task handling, clearer visibility, and less friction every day. Start using the new AutoAssign today and see your team’s efficiency take off.
If you have any questions or need assistance, the Geedesk support team is ready to help.