Geedesk is an intelligent web-based complaint and request management software for hotels and resorts.
The first version of Geedesk was launched in March 2017 and we implemented it first in our founder's relative's hotel in Bangalore. Since then Geedesk has been successfully deployed in close to 100 hotels worldwide.
The name "Geedesk" is a play word around Guest Desk.
The original idea for Geedesk was inspired by a problem that we faced in hotels during our business trips. There was no consistency in the service that was offered to us. We wondered and asked around. To our surprise we figured out that the entire process of managing guest complaints and requests was completely manual.
More than that in some cases it was partially automated. This was a even bigger problem where instead of serving the customer efficiently employees ended up blaming each other.
In our opinion that was a serious problem and we set out to build Geedesk.
To know more about how Geedesk can help your hotel, please check out our features section.
We are a small group of dedicated folks who have set out to disrupt the hospitality industry with a single motto which is to "help hotels keep their guests happy and retain more loyal customers".
We are headquartered in Los Gatos, California
We have our offices in Los Gatos (USA), Chennai (India), Auckland (New Zealand).