{"id":1613,"date":"2026-04-10T11:10:06","date_gmt":"2026-04-10T05:40:06","guid":{"rendered":"https:\/\/www.geedesk.com\/blog\/?p=1613"},"modified":"2026-04-10T11:10:07","modified_gmt":"2026-04-10T05:40:07","slug":"whats-new-speed-automation-and-better-performance","status":"publish","type":"post","link":"https:\/\/www.geedesk.com\/blog\/whats-new-speed-automation-and-better-performance\/","title":{"rendered":"What\u2019s New: Speed, Automation, and Better Performance"},"content":{"rendered":"\n
\"New<\/figure>\n\n\n\n

Delayed tickets, manual assignment, or missed tickets create bottlenecks, slow down teams, and impact both response times and guest experience.<\/p>\n\n\n\n

This release focuses on reducing those gaps. With faster assignment, improved performance, and better control, your team can handle requests more quickly and with less effort.<\/p>\n\n\n\n

Automatic Ticket Assignment<\/h2>\n\n\n\n

The system now automatically assigns tickets<\/a> to the ticket owner the moment it creates them. Powered by a fine-tuned AI model, this happens within seconds, so nothing sits unassigned or waits for manual action.<\/p>\n\n\n\n

This helps teams save time and ensures every ticket has clear ownership from the start, improving response speed and consistency.<\/p>\n\n\n\n

Performance Improvements Across Key Areas<\/h2>\n\n\n\n

We\u2019ve made performance improvements across escalations, scheduled tickets, repeat tickets, and all scheduled reports. These are core parts of daily operations and even small delays here can create bottlenecks.<\/p>\n\n\n\n

With these updates, the system now processes requests faster and runs more smoothly, even during busy periods, helping teams stay consistent when demand is high.<\/p>\n\n\n\n

Improved Third Party Ticket Handling<\/h2>\n\n\n\n

Third party ticket creation now follows a new routing path, improving stability and reliability.<\/p>\n\n\n\n

This reduces delays or missed requests from external platforms and ensures the system captures and processes every ticket without interruption.<\/p>\n\n\n\n

Duty Manager Controls on Web<\/h2>\n\n\n\n

You can now enable or disable the Duty Manager directly from the web, giving teams more flexibility in how they manage operations.<\/p>\n\n\n\n

This makes it easier to adjust workflows based on real time needs, whether you want tighter control or a more open setup.<\/p>\n\n\n\n

We will introduce Duty Manager alert features in upcoming releases, which will bring more visibility and enable proactive response options.<\/p>\n\n\n\n

GM App API Support<\/h2>\n\n\n\n

We\u2019ve added API support for the GM mobile app, improving system connectivity and mobile performance.<\/p>\n\n\n\n

For teams working on the move, this means smoother access, better responsiveness, and fewer delays when viewing or managing tickets.<\/p>\n\n\n\n

Smarter Web Notifications<\/h2>\n\n\n\n

We\u2019ve also improved how web notifications behave to make them more relevant and less distracting.<\/p>\n\n\n\n

Users who have logged out manually will no longer receive web notifications.<\/p>\n\n\n\n

Clicking on a push notification will now mark it as read and take the user directly to the ticket details page, reducing extra steps and saving time.<\/p>\n\n\n\n

Closing<\/h2>\n\n\n\n

This release is about removing friction from everyday operations. Fewer manual steps, faster responses, and a system that supports your team instead of slowing it down.<\/p>\n\n\n\n

We are already working on the next improvements that will help teams work with better visibility, faster decisions, and greater control over operations.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Delayed tickets, manual assignment, or missed tickets create bottlenecks, slow down teams, and impact both response times and guest experience. This release focuses on reducing those gaps. With faster assignment, improved performance, and better control, your team can handle requests more quickly and with less effort. Automatic Ticket Assignment The system now automatically assigns tickets […]<\/p>\n","protected":false},"author":5,"featured_media":1262,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,6,14],"tags":[],"class_list":["post-1613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geedesk","category-hotel-technology","category-product-update"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":1,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1613\/revisions"}],"predecessor-version":[{"id":1614,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1613\/revisions\/1614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/media\/1262"}],"wp:attachment":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/media?parent=1613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/categories?post=1613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/tags?post=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}