{"id":1127,"date":"2025-11-21T13:35:01","date_gmt":"2025-11-21T08:05:01","guid":{"rendered":"https:\/\/www.geedesk.com\/blog\/?p=1127"},"modified":"2025-12-10T15:34:17","modified_gmt":"2025-12-10T10:04:17","slug":"workflow-just-got-smarter-curious-what-changed","status":"publish","type":"post","link":"https:\/\/www.geedesk.com\/blog\/workflow-just-got-smarter-curious-what-changed\/","title":{"rendered":"Workflow Just Got Smarter &#8211; Curious About What Has Changed?"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>We\u2019re excited to announce two game-changing updates designed to make your workflow smoother and help you stay connected with your team: <strong>On-Hold Notes<\/strong> and <strong>Push Notifications for new tickets<\/strong>. <\/p>\n\n\n\n<p>These features keep you informed, reduce confusion, and help you act faster right when it matters.<br><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.geedesk.com\/blog\/wp-content\/uploads\/2025\/12\/new_update_image-2-edited.png\" alt=\"\" class=\"wp-image-1243\" srcset=\"https:\/\/www.geedesk.com\/blog\/wp-content\/uploads\/2025\/12\/new_update_image-2-edited.png 1024w, https:\/\/www.geedesk.com\/blog\/wp-content\/uploads\/2025\/12\/new_update_image-2-edited-300x225.png 300w, https:\/\/www.geedesk.com\/blog\/wp-content\/uploads\/2025\/12\/new_update_image-2-edited-768x576.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Why You\u2019ll Love It<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stay clear on delays:<\/strong> On-Hold Notes explain <em>why<\/em> a ticket is paused, so your team always knows what\u2019s happening.<br><br><\/li>\n\n\n\n<li><strong>Never miss a ticket:<\/strong> Push notifications alert you immediately when a new ticket is assigned.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Better teamwork:<\/strong> Real-time updates and clear communication help teams avoid delays and keep work flowing.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Faster guest service:<\/strong> When your team responds quickly and efficiently, guests have a better experience.<br><br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How It Works<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">On-Hold Note&nbsp;<\/h4>\n\n\n\n<p>A ticket can be paused with a clear On-Hold note that outlines what\u2019s causing the delay or what\u2019s needed next. <\/p>\n\n\n\n<p>Anyone who needs it can view the ticket to ensure clarity and reduce the risk of miscommunication.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Push Notifications<\/h4>\n\n\n\n<p>Get instant alerts the moment a new ticket is assigned to you, helping you respond quickly.<\/p>\n\n\n\n<p>Continue working even in weak or unstable network conditions; your actions sync automatically once you&#8217;re back online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Small Update, Big Impact <\/h2>\n\n\n\n<p>These features make your day smoother, keep your team in sync, and help you respond faster.<\/p>\n\n\n\n<p>Update your app today and see how effortless ticket management can become!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re excited to announce two game-changing updates designed to make your workflow smoother and help you stay connected with your team: On-Hold Notes and Push Notifications for new tickets. These features keep you informed, reduce confusion, and help you act faster right when it matters. Why You\u2019ll Love It How It Works On-Hold Note&nbsp; A [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1243,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-1127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-update"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/comments?post=1127"}],"version-history":[{"count":14,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1127\/revisions"}],"predecessor-version":[{"id":1245,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/posts\/1127\/revisions\/1245"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/media\/1243"}],"wp:attachment":[{"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/media?parent=1127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/categories?post=1127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.geedesk.com\/blog\/wp-json\/wp\/v2\/tags?post=1127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}