According to a survey conducted by hospitalitytech.com, 22% of the hotels in 2015, were already planning to migrate to the cloud from on-premises technology in the next 18 months. A new and updated report from 2017 reveals that cloud-based systems aren’t a priority for majority of hotels anymore, because they have already moved to the cloud. In fact, cloud technology is no longer a strategic goal for hotels, it’s now an operating standard.
With such a trend in place there are still a huge number of hotels that are still running on legacy software hosted on on-premise infrastructure. We understand that the migration to the cloud could be at times scary and overwhelming for businesses.
To make this easy for you we compiled the top reasons to help you understand the benefits of migrating to the cloud:
Reduced dependency on systems and devices
The biggest nightmare of a hotel is their IT systems going down (become inaccessible). This could drastically impact the operations and prevent the hotel staff to effectively service the guests, not to mention you loosing some or all of your data, which can prove to be fatal for the business.
To prevent such downtimes hotels need to invest on a robust backup and monitoring infrastructure which comes at a huge expense and yet does not guarantee data consistency and availability.
On the other hand migrating to the cloud has only one major requirement — internet connection. Cloud server applications, can be used on any browser and are not dependent on the device, platform or operating system. This puts you in a powerful situation where you can use any browser, desktop or mobile application to access your hotel data.
Since everything is being synced to the cloud in real-time, there is single copy of the data which is accessible from any device internet enabled device from any location and at any time.
If the hotel hardware is upgraded or in the event of an IT failure, none of the data is lost and you can easily resume right where you left things.
With automatic updates, maintenance, and security, the cloud application vendor takes care of everything at their end allowing you to focus on your guests.
Centralised data for more transparency
With a centralised and single copy of data accessible to everyone from any device, cloud hotel applications do not require you to manually verify information between different departments. Most importantly, there are no conflicting copies of the same data allowing the departments in your hotel to always work in sync without any confusion. The transparency and automation in turn helps the staff stay on top of every problem and take better and quicker decisions.
Unlike on-premises applications, cloud applications allow you to access data from your mobile without complex upgradation. Almost every cloud service provider provides a mobile app which can be used to access the data on the employees’ mobile devices. You can also opt for cloud applications that send automatic SMS alerts to the staff, so that they don’t necessarily need internet connection to access relevant information.
This, in turn, prevents your staff from being chained to the desk and they would no longer have to go back to their computer just to get a status update. They can get updates wherever they are in the hotel and quickly move to resolve any issues.
Connect with online distribution channels
In the current business scenario hotels use more than one software for various requirements. Though using different tools are important to solve business problems, it is also equally important to for these different tools or softwares to interact with other softwares and enable seamless data flow.
For instance, Geedesk can be integrated with your hotel management system to get guest details along with guest complaints or service requests.
Most cloud applications provide an API to make the the integration a seamless process.
If you already offer your hotel bookings online through your own website or through third-party channels, then you can integrate that with your cloud hotel management application to automatically update bookings as soon as a guest books a room online. It not only gives you a greater control over your room distribution and pricing, but it also makes the entire booking process hassle-free with less errors.
The biggest and most important reason why most hotels are now opting for cloud is because it saves cost. With affordable monthly or yearly subscriptions, you can get a cloud application according to your budget and team size.
In case you do plan to expand your team in the future, cloud applications give you the complete flexibility and allow you to scale up or down without any disruption or issues.
There was a time when businesses had to spend huge money to setup IT infrastructure to power software systems. They had to deal with purchasing on-premise software licences which were expensive to purchase and to configure and setup, not to mention the running cost. Due to this IT had always been a random supporting team in businesses.
With the advent of cloud computing this has changed. Softwares that solve complex business problems right from managing the entire hotel operations to the guest complaints are now powered by the cloud. This means hotels need not spend money on managing the software and infrastructure on the own. This in the longer run drastically reduces the cost of ownership and increases the return on investment.
We hope this article will help you in moving to wards the cloud. You can always reach out to us at [email protected] and we will be more than happy to help you.