Once the ticket is created the geedesk automode takes care of assigning the tickets to the the available technician.
With Geedesk you can assign all your guest complaints and requests to the right employee in the shift and receive escalation on complaints or requests not delivered on time.
SLOW SERVICE and INCONSISTENT SERVICE are the two main reasons your guests leave negative reviews about your hotel.
Both these issues could be addressed if hotels use a guest complaint and request management software like Geedesk.
Guest complaints & requests are automatically to the right employee present in the shift.
Any delay in resolving guest complaints or requests will be escalated to the managers. Geedesk has multiple levels of escalation.
Employees do not need smartphones to use Geedesk. A simple feature phone to send and receive sms is all they need.
Integrated artificial intelligence provides detailed reporting and data analysis for repeated guest complaints.
Reports in Geedesk provides a robust 360 degree analytics on guest complaints and requests.
Geedesk can be integrated with any third party application to turbo charge the guest experience.
Once the ticket is created the geedesk automode takes care of assigning the tickets to the the available technician.
Our modeling system helps in easily categorizing guest complaints, feedback & reviews. This is very important for intervention, improvements & predictive maintenance.
Analysis & strong reporting module helps in analyzing the efficiency of complaint management in addition to guest satisfaction.
Geedesk enables supervisors to set alerts matching self defined conditions. This ensures that supervisors can stay informed on the current scenario or intervene as and when required.
Geedesk integrates with your hotel or property management software to map complaints with guest. Geedesk also provides you analysis based on guest preference when a complaint or request is raised.
