Geedesk is a guest complaint and request management software that is built on the cloud.
It does not require any additional hard or software to function. It just works out of the box.
When a guest makes a request or raises a complaint it is created as a ticket in Geedesk.
This helps in generating reports for analysing the problems guest face in the property.
Once the guest complaint or request is created as a ticket in Geedesk, it gets automatically assigned to the right employee in the right department.
This negates the need to manually assign the ticket, which can be a painful and tedious process.
Smartphones are not mandatory to use Geedesk. A simple feature phone is more than enough.
Geedesk assigns notifies the employee to whom the ticket is assigned through sms and the employee can resolve or update the ticket via sms.
Geedesk offers a 360 degree report to analyse and understand guest complaint and request pattern. This helps in scheduling preventive maintenance and better preparedness during peak seasons.
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Intelligent analytics and insights help you understand the guest complaints and requests in your property.
Geedesk is integrated with OpenAI that powers ChatGPT. Managers can now get their questions answered on important metrics and other guest related complaints from the built-in AI bot.
Property dashboard in an extended tool that helps you track the performance of the complaint management process in your hotel.
This is ideal for both corporate hotel chains and for individual property as property dashboard fetches reports from one or more properties.
